Agent, Buyer & Full-Call Recordings
TrackDrive can capture each side of the call separately — the agent leg, the buyer leg, and the full call — so you review exactly the segment you need for QA, disputes, or coaching.
Secure, Access-Controlled Playback
With authorization-required playback, a recording opens only for a logged-in user in your account — served through short-lived signed links, not public URLs.
Recording-Ready Webhooks
A webhook fires the instant a recording becomes available, with separate events for the agent, buyer, and full-call recordings — no polling for audio.
Retention Controls
Set retention rules per call type, offer, schedule, buyer, or traffic source; recordings past their window are scrubbed automatically — a core part of your Security & Compliance Tools.
Bulk Export
Data Exports pulls all of your recordings in bulk, one-time or on a recurring schedule.
Audio Quality on Every Recording
Every recording carries an audio quality score — MOS, quality, packet loss, and jitter from the RTP media stats, with dead air and one-way audio flagged — so you can tell a bad call from a bad connection before you press play. Roll it up account-wide in the Audio Quality dashboard.
Quality at a glance. MOS, packet loss, and jitter rolled up across your account.
